Remember that our customers and their success is our top priority

Focus on customer outcomes: satisfaction, repeat business, and performance

Provide outstanding service: treat everyone the way we would want to be treated

Treat every employee with respect - all positions are important

Ensure the right people are in the right roles - develop your employees

Enable employees to achieve their full potential

Maintain a culture that supports & thrives on diversity

Focus on team success over individual success

Recognize that when issues arise, we work the issue, not the person

Communicate with candor & openness

Own the process and think outside the box and make it better

Make decisions based on data, not opinions

Foster change and agility

Take appropriate risks; not every initiative will work - if it does not, learn from it

Strive for quality in everything we do

Express new ideas and challenge the status quo

Hold ourselves accountable for customer outcomes and for achieving results, with integrity, ethics, & sound judgment

Own the results, even if we do not control every aspect of the process

Act like a small business owner, speak up, and drive results

Focus on how we can get the job done, not why we cannot - provide solutions, not problems

Reward for performance and/or behaviors that are aligned with BTC values

Performance, behaviors that are remarkable - above and beyond the normal job standards